Phone:

Toll Free Phone: (888) 619-RAID (7243) Ext 232

After Hours Toll Free Phone: (888) 603-9191

E-mail:

For Technical Support: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

For RMA (Return Material  Authorization) or failed parts: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Standard Warranty

Toll-free Phone Support Help Desk Available Mon-Fri 9am - 5pm PST
Return-to-depot parts.
Three-year Standard Warranty for parts.
Upgrade to 5-year warranty available

*excluding battery backup unit, one-year warranty
Advance Replacement Warranty

Toll-free Phone Support Help Desk Available Mon-Fri 9am - 5pm PST
48-hour Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory, Cables and Software.
Free System Firmware Updates.
One to five year options available
Onsite Service Warranty (5x9xNBD)

Toll-free Phone Support Help Desk Available 24 hours a day, 7 days a week.
Next Business Day On-site Coverage 8am - 5pm Local Time, Monday through Friday
24-hour Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory, Cables and Software.
Free System Firmware Updates.
One to five year options available